Production of clocks : Every parcel is shipped within 24 hours after your order is placed, from Ocean Clock’s workshop based in Hossegor. (Except on saturdays, sundays and bank holidays). If you wish to have a personalized clock hand not in the list, your order will be dispatched 3 days later, the time for us to get your clock hand ready.
Delivery to France :
Shipping to a Pick-up & Go location within 3 days : 2.90€
Delivery to Germany, the Uk, Spain, Portugal, Luxembourg, Belgium, the Netherlands, Italy and Austria
Home delivery within 4 to 8 days depending on the country: 5.90€ tax incl.
For a delivery to Switzerland 11.50€, customs fees can be charged and are at the expense of the client, products being charged without taxes.
Delivery to USA, Canada and Australia
Home delivery within 7 to 10 days depending on the country: 11.50€ tax incl.
For a delivery outside the EU, customs fees can be charged and are at the expense of the client, products being charged without taxes.
Ocean Clock offers you different methods of payment: Carte Bleue, Visa and Mastercard. Card payments are always made in euros, even if you are purchasing one of our marine clock in another currency. Ocean Clock also accepts payment by paypal and bank transfer.
AFTER SALES SERVICE SUPPORT
My clock does not work, what shall I do ? It is imperative to set your clock according to our instructions, which you can find here. A new battery must be inserted into your clock. You might check if your clock runs well in 12:25. If you have done all these checks, and your clock hand still does not seem to indicate the tides correctly, it means that the marine clock movements does not work properly, and needs to be replaced. Feel free to contact us in regards to any issue here.
Please note: Kindly take note that the tide clock uses a quartz mechanism, so it should be remembered that the clocks are indicators of tides, and need from time to time adjustments in accordance with the Ocean (equinoxes, during storms etc …)
If you have any question about our sea clock, please contact our customer service. By phone, Monday through Friday, 9:30 – 12:00, 14:30 – 17h00 :0033558476743 Or contact us by email firstname.lastname@example.org or via our formhere