FAQ

Processing times

Our crew ships your order:

• the next day (working day) by Colissimo
• the same day (Monday to Thursday before 1 p.m.) by Chronopost

Delivery times (Metropolitan France)

• Colissimo Home: 48-72 hours
• GLS Mondial Relay: 72 hours
• Chronopost: 24 hours when ordering from Monday to Thursday before 1 p.m.
• Workshop Collection (Hossegor): 24 hours
• Click & Collect - Atelier Hossegor (24/7)
  → Order placed in the locker in less than 2 hours (Monday to Friday, 9 a.m. to 4 p.m.)

→ Orders placed outside of these hours or on weekends: available the next working day
Once placed, your order can be collected at any time, 24/7

Metropolitan France

Order under €49.90:

Relay point (72h): €3.90

Home delivery (48 to 72h): €4.90

Chronopost (Next day): €9.90 (orders placed Monday to Thursday before 1 PM)

Order between €49.90 and €89.90:

Relay point (72h): €4.90

Home delivery (48 to 72h): €5.90

Chronopost (Next day): €9.90 (orders placed Monday to Thursday before 1 PM)

Order from €90.00 and above:

Relay point (72h): free

Home delivery (48 to 72h): €5.90

Chronopost (Next day): €9.90 (orders placed Monday to Thursday before 1 PM)

Free pickup in Hossegor (Landes):

Workshop pickup (Next day)

Click & collect (within 2 hours)

Our mechanisms are guaranteed for 2 years, from the date of purchase.

To activate your warranty, click here:
REGISTER MY WARRANT

• If the package is already in the hands of the carrier, we unfortunately cannot retrieve it. You will need to return the product to us by following the instructions in our RETURN section.

• If your order hasn't shipped yet, and you'd like to change the model, product, or customization, please contact us as soon as possible. There may still be time to do something!

When your package is shipped, you will receive an email with your tracking number and a tracking link.
Depending on the carrier, information may also be updated by email or SMS.
Have you checked your emails, including your spam folder?

Coralie is here to help you, contact us !

We accept all bank cards through our payment platform
secure. As well as payment by Paypal. Payment in 3 installments is also available.

Were you unable to pay online?

We can send you a secure payment link !

If you notice an error in your order, we invite you to contact us as soon as possible.

Our teams strive to ensure the rigorous and efficient processing of all orders. Please note that our logistics are managed entirely in-house to ensure quality service.

If an error has occurred on our part, we sincerely apologize and promise to rectify the situation quickly. However, it's also possible that there was a mix-up during the ordering process, and we encourage you to double-check the details you provided.

Don't hesitate to contact us; we're here to help !

Please note that due to our order management system, you do not have access to your invoices online. However, if you need your invoice, simply email us at contact@oceanclock.com and we will be happy to forward it to you promptly.

Have you changed your mind? Is the model you received as a gift not suitable? Do you wish to modify the personalization?

• Was the purchase made less than 14 days ago? (Extended return period during Christmas – returns accepted until January 31)
• Is the product in perfect condition?

The exchange form and procedure will be sent to you by email. To receive it, please contact Coralie.

Has your package not moved for several days?

It’s possible that our online tracking tool may give us additional information.

👉 We will contact the carrier and provide you with a solution. Please contact Coralie.

My product arrived broken or damaged

At Ocean Clock, our parcels are reinforced and custom-designed to protect our products as much as possible. Damage during shipping is very rare, but if it happened to you, we sincerely apologize.

To quickly send you a replacement product, please take a photo of the parcel with the shipping label clearly visible. This will allow us to file a claim with the carrier.

Then, contact Coralie, who will provide you with the procedure to follow and the exchange form.

I didn’t receive what I ordered

At Ocean Clock, all orders are carefully prepared in-house by our crew member Aurélie.

If the package you received doesn’t match your order, don’t worry!

👉 First, please check your order confirmation email – it lists the items you selected.

If a mistake was made on our end, we’ll fix it quickly.

To do so, please contact Coralie, who will guide you through the next steps.

The hand isn't moving / remains static

First of all, have you checked the Help section for the product on our website?
It includes practical tips that often help resolve the issue quickly.

Next, please check whether your purchase was made less than 14 days ago.

(During the Christmas period, this time frame is extended – returns are accepted until January 31.)

Coralie will send you a troubleshooting guide and, if needed, the exchange procedure. She will assist you throughout the process.

Analog tide clocks do not have the exacting accuracy of a calendar and may experience temporary differences. These variations, which are approximately one hour over 2 to 3 days per month, do not affect water sports. They are generally observed during periods of low tide coefficients, when the difference in water heights is minimal.

Over a year, these average time differences reach around 15 minutes.

👉 It is therefore important not to constantly adjust your clock to avoid disrupting its proper functionin!

Your clock has permanent time differences

• Is your initial setting correct? (link to our setting module)
• Have you tested with a Duracell Plus or Varta Longlife (all-yellow) battery?
• Overly powerful or rechargeable batteries are not compatible with our mechanisms and may damage them or disrupt their proper functioning.
• Have you replaced the battery with a new one?
• You can check that your mechanism is working properly by timing the time it takes for the hand to complete a full rotation of the dial, for example, between two high or low tides. If this time is not exactly 12 hours and 25 minutes, this indicates that the mechanism needs to be replaced.

Has your mechanism stopped?

• Is the battery inserted the correct way?
• Have you tested with a Duracell Plus battery or a Varta Longlife (fully yellow)?
• Batteries that are too powerful or rechargeable are not compatible with our mechanisms and may damage them or disrupt their proper functioning.
• Have you replaced the battery with a new one?
• Are the metal connectors at the battery location clean?
• If necessary, tap lightly on the back of the mechanism to unlock the needle and check if it restarts.
• Whether your mechanism is still under warranty or not, we will replace it.
  (Refer to the “Repair” section

IMPORTANT
Our barometers are not recommended for use above 400 meters in altitude.

• Make sure you’ve followed each step carefully (link to barometer adjustment).
  ⚠️ When adjusting, do not go below 970 or 1050 hPa.
  
• It is important to record the pressure at the time of your adjustment, down to the exact hour. Some websites provide daily averages, but this is not enough. (link to adjustment page)
  
  Are you having trouble? We can help you adjust your baromete

• Make sure your initial setting is correct (if needed, refer to the tab above).
• Have you followed the optimal installation conditions? A location away from large temperature variations (radiators, windows, etc.).
  Your barometer should be hung vertically. This installation provides better freedom for the hand, allowing it to respond more accurately to the variations transmitted by the unit.
• Aneroid barometer mechanisms have a tolerance of 3 hPa and are not recommended for use at altitudes above 400 meters.
  
  👉 Have you tapped the glass firmly to unjam the capsule and make the hand move? (The mineral glass is durable, so feel free to give it a sharp tap.)
  
• Has the pressure actually changed in recent days? It’s possible to check when the next significant pressure change will occur and see if the hand has truly remained stationary.
  
  If, despite following these conditions, it seems that the indicated pressure is incorrect, we invite you to refer to the Repair section.

The mechanism of our thermometers is called "low tech", and does not require a battery to operate.
Its spiral system needs space at the back to detect and indicate the temperature, so it cannot be wall-mounted.
Additionally, we have opted for a portable thermometer, giving you the flexibility to move it from room to room.
👉 Please note that when you move your thermometer it needs about 20 minutes to indicate the correct temperature

The bold design of our thermometers does not allow for the addition of a glass cover.
Our dials, made near Bordeaux, are coated for durability and are resistant to scratches, liquids, and UV rays.
👌 You can safely clean yours with a dry or damp cloth if needed.

Our thermometers are calibrated in our workshop using a specialized laboratory-calibrated thermometer. The accuracy is ±1°C, similar to most digital thermometers available on the market.

Do you have a second thermometer showing a different temperature?

• Place both thermometers side by side, as temperatures can vary even within the same room.
• When moving your Ocean Clock thermometer, allow around 20 minutes for it to display the accurate temperature.
• Both thermometers should show similar readings, taking into account their respective accuracy margins.

→ When comparing, it’s important to ensure your digital thermometer is properly calibrated!

DOES THE HAND SEEM STATIC?
A simple test is to place your thermometer in the refrigerator — this will show whether the mechanism is functioning.

If, despite following all these guidelines, you still have concerns, please refer to the Repair section.

It is important to note that the hand completes a full rotation in 29 days, 12 hours, 44 minutes, and a few seconds, which means it moves very slowly. To ensure the proper functioning of the clock, a second hand makes a movement every minute, allowing you to verify that it is working correctly.

The second hand jumps once every minute, rather than every second like a conventional clock.

• Is the battery inserted in the correct direction?
• The battery used must be a standard battery—not a high-capacity battery labeled “long life” or “super power” (which are too powerful), nor a rechargeable battery (which is not powerful enough), as these types of batteries may interfere with the proper functioning of themechanism.
• Have you replaced the battery with a new one?
• Are the metal connectors in the battery compartment clean?
• If necessary, gently tap the back of the mechanism to free the hand and check whether it starts working again.
  → Whether your mechanism is still under warranty or not, we will replace it.
  (Refer to the “Repair” section)
  
  Read more +

The second hand jumps once every minute, rather than every second like a conventional clock.

• Is the battery inserted in the correct direction?
• The battery must be a standard one—not a high-capacity battery labeled “longlife” or “superpower” (which are too powerful), nor a rechargeable battery (which is insufficiently powerful)—as these types of batteries may interfere with the proper functioning of the mechanism.
• Have you replaced the battery with a new one?
• Are the metal connectors in the battery compartment clean?
• If necessary, gently tap the back of the mechanism to release the hand and check if it starts working again.
  → Whether your mechanism is still under warranty or not, we will replace it.
  (See the “Repair” section)
  
  Read more +

At Ocean Clock, the durability of our products is a top priority. Whether under warranty or not, our workshop handles all necessary repairs to extend their lifespan.
By maintaining and repairing our measuring instruments, we reinforce our commitment to sustainable and responsible use—reducing waste and ensuring that each product continues to mark the rhythm of our customers’ daily lives for many years to come.

Before reaching out to our repair service, it is essential to consult the help section dedicated to your specific product. Repair requests will only be handled if the information in that section—such as battery instructions, settings, and other key points—has been read and followed. This ensures a more efficient intervention and can often resolve issues without the need for a repair.

Under Warranty
Has your mechanism stopped working and your purchase is still under warranty?

• Product purchased online from our website: www.oceanclock.com
• Product purchased in-store, and you have either registered your warranty online or have proof of purchasse.
  
  After verifying your information, a return label will be sent to you by email along with the necessary return instructions. Once we receive the product, your mechanism will be replaced, tested, and sent back to you.

Out of Warranty
Please ensure that the product is officially marked OCEAN CLOCK.

The product must be returned to us along with a payment to cover the replacement and return shipping costs.

REPAIR FEE CONTRIBUTION DEPENDING ON YOUR PRODUCT:

• Clock (tide, moon, or classic): €15.00
• Thermometer: €15.00
• Barometer: €20.00

Did your clock fall and the glass broke?
If the damage is limited, we can take care of the repair. Once we receive your photos, we will assess the possible repairs and inform you of the associated costs.

Find the list of our current retailers here.

At OCEAN CLOCK, James is the captain in charge of our distribution network!
Interested in distributing our products? Thank you for your interest!

Please send an email to: james@oceanclock.com

Every year, we receive many requests for donations and partnerships.
Before submitting yours, please make sure it is connected to the ocean—either through the project itself or its location!

✉️ Email: contact@oceanclock.com

Want to send us a spontaneous application?
Send us your CV along with a few words about why you’d like to join our crew !